What kind of services do you provide?
ElderServe HomeCare provides personal care, home management, and caregiver relief to seniors and their families throughout the Metro Louisville area. To learn more, click HomeCare Services. Click Customer Testimonials to hear what our clients have to say about our services.
How do I know my loved one is in need of in-home care services?
It is sometimes difficult to decide if home care services are needed for your family member. If you have noticed your loved one having difficulty in their daily activities such as changes in personal hygiene, forgetfulness, or neglect of household chores, it might be time to begin homecare services. One of our case managers will be happy to provide a free consultation and advice on possible services needed.
How quickly can service begin?
In urgent cases we can start service within 6 hours. Of course the more time we have to develop a care plan and find the best possible homecare specialist to provide service the better. Typical timeframe to begin service is 1-2 days.
What if my family member needs the service but refuses?
It is not unusual for seniors to be apprehensive about having in-home services. However we take great care in selecting a HomeCare Specialist that has experience in dealing with clients with the same needs as your family member. We have found that after several visits the client becomes more comfortable with having in-home services.
Will we always have the same HomeCare Specialist?
The relationship between client and HomeCare Specialist is one of the most important factors in the success of providing in-home service. As quickly as possible after service begins we assign a HomeCare Specialist who provides services on a regular basis. Should the same HomeCare Specialist need to be off on your day of service we encourage that person to work with you on rescheduling for another day. If that is not possible we will offer you another well-trained HomeCare Specialist.
What if we are not satisfied with the assigned HomeCare Specialist?
Client satisfaction is the most important goal at ElderServe HomeCare. If you are not satisfied, we will work to find a HomeCare Specialist that you will be pleased to have providing the care for your loved one.
Are your HomeCare Specialists insured and bonded?
Yes. For the safety of our clients we also complete a national criminal background check and drug screening. Our employees are also covered under worker’s compensation insurance.
What if I need to add, reduce, or cancel the service?
No problem. Simply contact the case manager whenever it is necessary to make changes in the service.
Will Medicare or insurance cover the costs of in home services?
Medicare does not typically cover the type of hourly service that ElderServe HomeCare provides. We are happy to provide documentation to long term care insurance companies that could help you obtain the best coverage available.
Who do I pay and how is billing done?
Each month you will receive a statement that contains invoices for each week of service for that billing month. The invoices will list each day’s service and how many hours of service were provided. Payment should be made directly to ElderServe HomeCare and not sent through your HomeCare Specialist. We accept checks as well as credit card payments.
How do I know that service was provided?
Each day of service that an ElderServe HomeCare Specialist makes is documented with a timesheet. The timesheet lists times of arrival and departure and the duties performed. At the end of the shift the timesheet is reviewed with the client and then the client signs. If the client would like, two copies can be prepared and signed–one for our billing purposes and one to leave with the client.
Why should I choose ElderServe HomeCare over another provider of in-home services?
ElderServe HomeCare Specialists are experienced, well-trained, and enjoy their work. We’re proud to say that one third of our HomeCare Specialists have been with ElderServe for over seven years–far surpassing the average turnover for the industry.
Our administrative staff has a total of over 60 years experience in caring for the seniors of our community and in managing a professional, efficient home care service.
We measure success differently from other providers. As a mission-driven non-profit organization, we see excellence in service as our bottom line.
Who will be taking care of my family member? Meet them yourself!
We are happy to answer any other questions you might have. Click here to go to our Contact Us page.
